Hurricane Matthew Updates/Tips

Note:  This is a friendly reminder that if your property has hurricane shutters and they are not up at the time of the hurricane, the carrier language could treat that negatively. Please make sure you take all precautions to protect your property during Hurricane Matthew.


10 precautions that you need to keep in mind when preparing for Hurricane

  1. Always remember to turn off the gas to prevent any gas leaks from broken or damaged gas lines. This may create dangerous situations if left unchecked.
  2. Stock up on battery powered flashlights and a radio. It is advised to avoid using candles, especially around children or pets. Remember to keep a check on the radio for further safety instructions that will be broadcast.
  3. Have at least a two-week supply of any prescription medications, as well as personal care items that include tooth brushes and toothpaste, and other hygiene products.
  4. This is important: Make sure all the vehicles have a full gas tank in case you need to make an emergency departure before the storm arrives.
  5. Remember to select the innermost part of your home (the ground floor is recommended) to ride out the storm, but not a basement or cellar. In the unfortunate event of flooding, those areas of your home may make it impossible for you to escape. Remember to stay away from all windows and glass doors.
  6. Since flooding caused by tidal surge is the leading cause of death and destruction in hurricanes, it is crucial for you to be aware of your surroundings. If you observe water coming into your house, get to an upper floor immediately.
  7. Have a well-stocked first aid kit in the event of any accident in the house. Bandages, cotton balls, disinfectants, antiseptics, antibiotic creams, aspirin, Tylenol, and a thermometer are some of the basics things that you will need. It is always better to be safe than sorry.
  8. You may want to purchase an average-sized portable generator. This is especially important if someone in the household is on oxygen or other electrical powered medical equipment. However, if you do use a generator, be sure to follow all instructions and safety precautions that come with it, and do not operate it indoors as that may lead to serious carbon monoxide hazards.
  9. Remember to have an ample supply of bottled water and non-perishable food stuff that can be prepared and eaten without having to be cooked. Be sure to have enough food and water for everyone, including pets, to last for a week. It is advisable to keep a can opener and a clean, sharp pocket knife handy.
  10. Most important of all: Do not wait until the last day to purchase supplies (food, water, etc.) or you run the risk of ending up with very little supplies, or even none, in the end. It’s a good idea to stock up on all non-perishable stuff as soon as possible.

Filing a Claim:

Quickly report the claim to Diverse Insurance Group
 You can file a homeowners insurance claim by contacting Diverse Insurance at
(754) 300-7352

Protect your home from further damage

Record the damage done to your home

Maintain a list of repair expenses


Reviewing the Claim Process

After you’ve reported the claim, the following steps will take place:

  • The loss report is assigned a claim number and assigned to a claims handler.
  • A property adjuster will contact you to confirm the facts of the loss. This may include an inspection of the damaged property. The adjuster will then determine if coverage applies, and, if so, evaluate the damages.
  • After the claim is initiated, the adjuster or claims handler will check on the progress of the claim and make every effort to efficiently complete the process. Some claims can be settled quickly. Others—especially those involving severe damages—may take longer.

Keeping Track of the Details

To help stay organized and involved, you may want to maintain a file regarding your homeowners insurance claim/loss that includes the following:

  • Customer’s name as it appears on the policy
  • Policy number
  • Claim number
  • Claim handler or adjuster’s name, mailing address, phone number and title
  • Estimates, correspondence and notes of phone conversations regarding the claims settlement

Keep this file with you. Wherever you talk to your homeowners insurance claims handler or adjuster—at home or at work—your documentation will help ensure the claim is processed in a timely, accurate manner.


List of our Insurance Carriers with claim numbers:


Insurance Carriers Claims Numbers
American Integrity (866) 277-9871
Bankers/First Community (855) 890-6998
Capitol Preferred (888) 388-2742
Citizens (866) 411-2742
Cypress (888) 352-9773
Federated National (800) 293-2532
Foremost/Bristol West (800) 274-7865
Heritage (855) 415-7120
Homeowners Choice (866) 324-3138
MetLife (800) 854-6011
Monarch National (800) 293-2532
Mount Beacon (844) 279-7314
Old Dominion/Service Insurance (800) 759-8656
Prepared (877) 313-1824
Progressive (800) 274-4499
Safe Point (866) 482-5246 & 855-252-4615
SageSure (941) 780-8423
Sawgrass Mutual (877) 853-4430
Security First (877) 581-4862
Southern Fidelity (866) 722-4995
The Hartford (800) 243-5860
Tower Hill (800) 342-3407
Travelers (800) 252-4633
United P&C (888) 256-3378
Universal NA (866) 999-0898
Universal P&C (800) 470-0599
Wright Flood (800) 725-9472










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